Refund Policy

Last Updated: 11/21/2025

Thank you for purchasing from our website. We appreciate your business and are committed to delivering high-quality digital products and learning experiences. Because our products are delivered electronically and provide immediate access to content, our refund policy is designed to be fair, transparent, and aligned with industry standards.

By purchasing from our website, you agree to the policy outlined below.

General Refund Policy

Due to the nature of digital products and instant course access, all sales are considered final.

Once access is granted, downloads are received, or course materials are viewed, we do not offer refunds, cancellations, or exchanges.

This applies to (including but not limited to):

Online courses
Digital products (PDFs, templates, downloads, guides)
Memberships or digital subscriptions
Virtual trainings and workshops (live or recorded)

Exceptions & Limited Refund Eligibility

We may provide refunds only under specific conditions, such as:

1. Duplicate Purchases

If you accidentally purchase the same course or product twice, contact us within 7 days. We will verify the duplicate transaction and issue a refund for the duplicate charge.

2. Technical Access Issues

If you are unable to access the course due to a technical problem on our end, we will work with you to resolve the issue. If we cannot provide access, a refund may be issued within 7 days of purchase, pending verification.

We do not issue refunds due to user device issues, outdated software, or personal tech limitations.

3. Pre-Sale or Enrollment-Limited Offers

If a product has not yet been delivered or the course has not yet started, a refund may be requested within 14 days of purchase, unless otherwise stated on the sales page.

Non-Refundable Items

These items are always final sale:

Instant digital downloads
Templates, toolkits, and swipe files
AI prompt packs
Courses with instant access
Discounted or promotional purchases
Products purchased through third-party marketplaces

Chargebacks & Payment Disputes

We take payment disputes seriously. If you have concerns about your purchase, please contact us first so we can assist.

Initiating a chargeback before contacting us may result in:

Revoked access to all products and accounts
A permanent ban from future purchases
Submission of documentation to the payment processor for dispute resolution

We reserve the right to present evidence, including login history, download records, and IP data, to dispute false claims.

How to Request Help or Support

If you have questions about your purchase, need access assistance, or wish to inquire about eligibility for a refund, contact us at:

Email: support@emilion.digital
Response Time: 24–72 business hours

When contacting support, please include:

Your full name
Order email address
Order number or receipt
Details about your request

Agreement

By completing a purchase on this site, you acknowledge that you:

Have read and understood this Refund Policy
Agree to the terms stated
Understand that digital products are final sale